Cornerstone Private Practice is there for me and my family… and that to me is not just insurance, it’s assurance.

FAQ

Do I still need insurance if I become a member?
Yes. Our service is not an insurance product. We do accept insurance to pay for covered services. Our fees are for services not covered by insurance. Insurance has a role, but we don’t believe insurance companies should always be the one deciding what kind of care you do or do not need.

Can I pay the membership fee with my HSA?
We believe you can, and would be happy to talk with you about it, but we do also advise you to consult with your tax advisor.

Is this practice a good fit for people who are ill or seniors who are advanced in age?

Yes. We do emphasize preventative and proactive care, but we also believe it’s almost never to late to benefit from this kind of approach.  One of our goals is to help our patients navigate the barriers and unpleasantness sometimes associated with our health care system.  For people with complex or chronic diseases, we often assume a role of advocate or guide both with the multitude of health care providers that may be involved in your care, as well as with the various agencies that can be involved with chronic, complex disease management.

What happens when my doctor is on vacation?
When your physician is on vacation or attending a continuing medical education course, a back-up physician will be engaged to be available if needed.

Can I contact you anytime?
Yes. When you join the practice, you can contact us anytime in a number of different ways: phone, email, text, and patient portal.

Will you make house calls?
Yes. We make house calls when they are medically necessary. If your circumstances require an abundance of house calls, please raise that issue with us, and we can discuss developing a customized membership for you.

Will you still see me in the hospital?

Yes. While our goal is to keep you out of the hospital, if that needs arises we want to be involved in your care there as well.  As you know there are many hospitals in Hampton Roads, so we encourage you to talk with us about this.

How do you protect my privacy?

We are very concerned and vigilant about your privacy. In particular, we are highly sensitive to information that is shared either directly or indirectly with the government or insurance carriers. Our belief is that when patients elect to aggressively search for the earliest signs of disease in order to prevent catastrophic health events, they should not be penalized for their efforts by life and health insurers. While it is always your choice, at times we may suggest that you not use your insurance for certain things simply to avoid creating a claim history that distorts your health risk profile in the eyes of insurers.  We’d be happy to discuss this more with you.  Our Notice of Privacy Practices can be found here.